1. How do I make a return?

You can make a return by following these steps:

Ⅰ.Please go to your Temu account on Temu.com or on the app to request a refund. If you do not have a Temu account, please click on “Save your Order” in your Temu order email to make a return.

Ⅱ. Find the relevant order in “Your Orders” and click on the “Return” button.

Ⅲ. Select the item(s) you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the “Next Step” button to proceed.

Ⅳ. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click “Submit”.

Ⅴ. If you need to return your item(s), you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return label so that you can return the item(s). Return shipping is free on your first return for EVERY order within 90 days from the date of purchase.

Ⅵ. Print and tape your return label we provided to the outside of your return package. Mail out your package at the nearest USPS or UPS location and you’re done!

Ⅶ. You can check the refund status of your item(s) on your order details page or through Temu’s SMS/Email/Push notifications.Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated. The return label we provide only works if you are shipping within the United States (security-restricted areas such as military bases excluded).